Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way we collect and use your information. Your use of the Site constitutes an agreement to these information practices. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. In this policy, “Personal Information” is defined as data and facts about you that we collect. Personal Information does not include your IP address.
This policy applies to all information collected by or submitted to us on a Site. In some areas of a Site, you can order products, make requests, submit product reviews and register to receive materials or communications from us. The types of Personal Information collected on these Sites are:
On some Sites, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of Personal Information collected are:
Personal Information is generally kept for our use in assisting you in your current or future purchases or in analyzing sales trends. We do not sell, rent or provide your "Personal Information" to third parties, except as described below.
Our use of Personal Information: We use Personal Information that you provide when placing an order primarily to complete that order. Personal Information from the order form is used to send orders, information about our company, and promotional material from some of our partners to you. Personal Information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings by following the directions in those mailings.
We sometimes use online surveys which ask you to voluntarily submit your Personal Information which usually includes contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you promotional material.
We periodically run contests on the Sites in which we ask you to voluntarily submit selected Personal Information such as contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you our promotional material and at times, send it to some of our partners. Your Personal Information is also used to contact you when necessary (i.e. if you win a contest).
Demographic and profile data is also collected on the Site. We use this information to tailor your experience on the Site, showing you content that we think you might be interested in, and display the content according to your preferences.
Our sharing of Personal Information with third parties:
We also collect, use, and monetize IP Addresses. An IP Address is a convention of the Internet Protocol that identifies your "virtual" address on the internet. It is not personal to you and does not identify any of your Personal Information. All devices connected to a network have an IP Address permitting communication to and from the device. If you connect to the Internet from your computer, then you have an IP Address that looks something like this: 220.127.116.11 In the simplest possible terms, your IP Address contains no data that identifies you individually. It is only a logical address allowing you to connect to others and others to locate your computer. We use an IP Address for a number of uses as summarized in this Policy, such as to help diagnose problems with our server and to administer our Web site. We also use IP Addresses to help identify you and your shopping cart, and to gather broad demographic information.
In addition to the disclosure of Personal Information to third parties as described above, we may monetize or otherwise provide anonymous IP Addresses to other third parties. For example, we sometimes employs other companies and individuals to perform functions on our behalf, such as hosting our website; providing marketing assistance, search results and links, or retargeted advertising; and/or analyzing data. These third parties have access only to IP Addresses and do not have access to your Personal Information. However, as disclosed above, we may disclose Personal Information to third parties in certain limited circumstances.
We work hard to provide you with a personalized experience. We do not alter or change your experience, or otherwise respond to “DNT” or “do not track” signals or other mechanisms received from your computer or mobile device. While on the Site, other third parties may be collecting your Personal Information as described above.
Please be sure to check your order immediately upon receipt for accuracy, completeness and defect. If your order is incomplete, incorrect, or if you find an item damaged, you must contact us within 72 hours of receipt and we will process a return and replacement at no additional cost to you. If you are not satisfied with your purchase, we will accept a return for a refund or exchange within 30 days of the Invoice Date. A 15% restocking and handling fee applies to all returned items. The customer is responsible for the cost of return shipping. Exceptions to this policy:
– We will only accept returns of product in new, resalable condition. – Items that have been installed, disassembled or modified in any way are not returnable. – Items that have been custom laser engraved are not returnable. – Custom built products made to fit customer requirements or specifications are not returnable.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of all returned items will be determined at our discretion.
This return policy may be amended or changed at any time without notification.
Incorrect Merchandise or Defective Products If you receive an item you did not order in error or a defective product**, please contact us within our 30 day return policy period, and we will process your return and replacement free of shipping charges. Contact Zimred Customer Service or firstname.lastname@example.org to process your return and receive shipping information.
**Zimred Products is not responsible for labor or other costs resulting from the installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.
Damaged Shipment If you receive an item that has been damaged in shipping, please call or email us within 72 hours of receipt. We will ship a replacement free of charge and pursue a claim with FedEx (or other carrier). Please retain the original packing. We may ask you to send us a photo of the damage for claims purposes. We may ask that FedEx contact you to inspect and/or collect the damaged shipment.
Undeliverable or Refused Shipments If FedEx (or other carrier) is unable to complete the delivery due to incomplete or incorrect addresses, or if the recipient refuses delivery, the shipment will be returned to Zimred. Orders returned for the above reasons may take 4 weeks to be processed. A 15% restocking fee will apply to all such returns.
Unauthorized Returns Return of any product without following the steps above will result in delayed processing by up to 4 weeks. An additional restocking fee up to 50% of purchase price may also be applied at Zimred discretion. Please follow the return procedure below with your shipment:
1) Submit a Request For Return
Please e-mail us at email@example.com within 30 days of the Invoice Date on your order with the following information:
– Name – Sales Order # (found on your invoice) – Reason For Return
Via return e-mail, we will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned in new, resalable condition in the original packaging within 5 days of the issuance of the RMA number.
2) Ship Your Order Back To Us
Ship the item back to Zimred using the following address format:
Zimred Attention Return Desk – RMA # (as provided per Step 1 above) 6969 Speedway Blvd. Ste.111 Las Vegas NV, 89115
Please include your name and contact information (phone and e-mail) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. Zimred is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of a Zimred employee will suffice as proof of delivery.
3) Refund Issuance
Upon arrival at our facility, all returns will be inspected. If approved for a refund, the refund will be processed within 24 hours. If any issues are present, we will contact you at the phone number or e-mail you have provided.
This site contains links to other sites. This Policy applies to our Sites only. We do not exercise control over the privacy practices or content of any of the external links contained on the Site. These external links may place their own cookies or other files on your computer, collect data, or solicit personal information from you, and are governed by their respective privacy policies and legal notices.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we work to protect the security of your Personal Information whenever it is transmitted by using Secure Sockets Layer (SSL) software, which encrypts information a user inputs.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, using commercially reasonable security measures.
It is important for you to protect against unauthorized access to your password and computer. You should be sure to sign off after using a shared computer.
You also have the option to access the Site from your mobile or wireless device. When using a mobile device or a wireless network, depending on your carrier or network administrator's policies (over which we have no control), the carrier or network administrator may have access to your Personal Information. For information regarding your carrier or network administrator’s treatment of Personal Information, you should consult your carrier or network administrator's privacy policies.
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information from those we actually know are under 13, and no Site is structured to attract anyone under 13.
OPTING OUT OF COMMUNICATIONS FROM US
There is an unsubscribe link in every email that we send. You can be removed instantly from our list by clicking it.
OPTING OUT OF HAVING OUR MARKETING PARTNER DELIVER ADS TAILORED TO YOUR WEB PREFERENCES AND USAGE PATTERNS
If you choose NOT to have our marketing partners deliver ads tailored to their Web preferences and usage patterns, you can opt out of this usage of their Personal Information by visiting the Network Advertising Initiative Opt-out Tool.
OPTING OUT OF SHARING INFORMATION WITH THIRD PARTY PARTNERS FOR MARKETING PURPOSES
If you prefer that we do not share your Personal Information with other marketers, send us an email containing the subject line “opt out” to firstname.lastname@example.org